Post Summary: A CES Overview This is an anonymized interview that I had with the Head of a Global Customer Support team. He was labeled as an expert in Customer Effort Score (CES), so I reached out to him in Support Driven, a fast-growing Slack group where Support Professionals can connect with one another. I wanted to better understand CES, how to implement it, and generally find another connection in the support world.
Understanding Customer Effort Score (CES)
Understanding Customer Effort Score (CES)
Understanding Customer Effort Score (CES)
Post Summary: A CES Overview This is an anonymized interview that I had with the Head of a Global Customer Support team. He was labeled as an expert in Customer Effort Score (CES), so I reached out to him in Support Driven, a fast-growing Slack group where Support Professionals can connect with one another. I wanted to better understand CES, how to implement it, and generally find another connection in the support world.