In this post you will learn a method for how Customer Support Reps work, and a framework called Known-Knowns Framework which will help create workflows for your organization.
I really love this framework. I always think it is so important to reevaluate this on a frequent basis with the ever changing landscape of any business.
The list of known unknowns seems to be a growing list you have to tackle often as a leader.
I really love this framework. I always think it is so important to reevaluate this on a frequent basis with the ever changing landscape of any business.
The list of known unknowns seems to be a growing list you have to tackle often as a leader.