Customer Experience Handbook

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How to sell AI software to Customer Experience Teams - Part 2
Help Us Buy Your Software
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Zach Bouzan-Kaloustian
How to sell AI software to Customer Experience Teams
Part 1: Show Off Your Expertise
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Zach Bouzan-Kaloustian

February 2023

My Experience with PLG (Product Lead Growth)
Emergence of PLG For the past two years I was working in a high-growth, boot strapped, e-commerce company. How big? Wish I was allowed to say, but let’s…
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Zach Bouzan-Kaloustian
Step 3: Visual Workflows
By creating a visualization of your workflows you can find optimizations, make process improvements, and highlight the stages of your customer's…
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Zach Bouzan-Kaloustian
Step 2.1: Data Grouping for Multi-Product Technical Teams
The decision for how to group your data is one of the most crucial steps in the Playbook process, and it's even more complicated when you have multiple…
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Zach Bouzan-Kaloustian
Step 2.0: Data Grouping
The second step in creating a robust playbook is to narrow the data grouping and categorize your customer interactions.
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Zach Bouzan-Kaloustian

January 2023

Step 1: Mapping Customer Interactions
It's crucial to understand why your team is interacting with your customers because what gets measured can be improved.
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Zach Bouzan-Kaloustian
Playbook Overview
This post explains what a Playbook is, the benefits they provide your company and customers and will outline the steps to effectively create a playbook.
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Zach Bouzan-Kaloustian
Customer Support Workflows
In this post you will learn a method for how Customer Support Reps work, and a framework called Known-Knowns Framework which will help create workflows…
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Zach Bouzan-Kaloustian
2
Understanding Customer Effort Score (CES)
Post Summary: A CES Overview This is an anonymized interview that I had with the Head of a Global Customer Support team. He was labeled as an expert in…
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Zach Bouzan-Kaloustian

November 2022

The Product Launch Process
Process clears the path to more creativity
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Zach Bouzan-Kaloustian

January 2020

Find Your Dream Job
A collection of job search advice, VC Job Boards and Talent Networks links.
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Zach Bouzan-Kaloustian
© 2024 Zach Bouzan-Kaloustian
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