Customer Experience Handbook
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How to sell AI software to Customer Experience Teams - Part 2
Help Us Buy Your Software
Jul 18, 2023
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Zach Bouzan-Kaloustian
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How to sell AI software to Customer Experience Teams - Part 2
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How to sell AI software to Customer Experience Teams
Part 1: Show Off Your Expertise
Jul 10, 2023
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Zach Bouzan-Kaloustian
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How to sell AI software to Customer Experience Teams
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February 2023
My Experience with PLG (Product Lead Growth)
Emergence of PLG For the past two years I was working in a high-growth, boot strapped, e-commerce company. How big? Wish I was allowed to say, but let’s…
Feb 26, 2023
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Zach Bouzan-Kaloustian
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My Experience with PLG (Product Lead Growth)
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Step 3: Visual Workflows
By creating a visualization of your workflows you can find optimizations, make process improvements, and highlight the stages of your customer's…
Feb 21, 2023
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Zach Bouzan-Kaloustian
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Step 3: Visual Workflows
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Step 2.1: Data Grouping for Multi-Product Technical Teams
The decision for how to group your data is one of the most crucial steps in the Playbook process, and it's even more complicated when you have multiple…
Feb 15, 2023
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Zach Bouzan-Kaloustian
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Step 2.1: Data Grouping for Multi-Product Technical Teams
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Step 2.0: Data Grouping
The second step in creating a robust playbook is to narrow the data grouping and categorize your customer interactions.
Feb 2, 2023
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Zach Bouzan-Kaloustian
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Step 2.0: Data Grouping
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January 2023
Step 1: Mapping Customer Interactions
It's crucial to understand why your team is interacting with your customers because what gets measured can be improved.
Jan 26, 2023
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Zach Bouzan-Kaloustian
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Step 1: Mapping Customer Interactions
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Playbook Overview
This post explains what a Playbook is, the benefits they provide your company and customers and will outline the steps to effectively create a playbook.
Jan 16, 2023
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Zach Bouzan-Kaloustian
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Playbook Overview
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Customer Support Workflows
In this post you will learn a method for how Customer Support Reps work, and a framework called Known-Knowns Framework which will help create workflows…
Jan 15, 2023
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Zach Bouzan-Kaloustian
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Customer Support Workflows
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Understanding Customer Effort Score (CES)
Post Summary: A CES Overview This is an anonymized interview that I had with the Head of a Global Customer Support team. He was labeled as an expert in…
Jan 14, 2023
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Zach Bouzan-Kaloustian
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Understanding Customer Effort Score (CES)
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November 2022
The Product Launch Process
Process clears the path to more creativity
Nov 14, 2022
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Zach Bouzan-Kaloustian
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The Product Launch Process
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January 2020
Find Your Dream Job
A collection of job search advice, VC Job Boards and Talent Networks links.
Jan 17, 2020
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Zach Bouzan-Kaloustian
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Find Your Dream Job
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